Disappointing MTN.

I wish that we could give negative star ratings because MTN doesn't even deserve a 1 star rating but a minus 5 at the very least. 08 December 2023 I purchased a home wifi subscription and paid for December 2023 and January 2024. A driver from DSV came to my workplace to deliver my router but we experienced some issues with his fingerprint verification scanning device. He then informed me that because my fingerprint cannot be verified now he has to take the device back with him. He advised that MTN would contact to arrange other means of verification. MTN never contacted me until I decided to call them myself. I was then asked to produce proof of payment as well as proof of bank account because by that time I just wanted a refund. I submitted all of the information requested and had to wait 7 days. No response and no feedback. I called again and was asked to submit again on the 13th of February 2024, which I did. Waited and still nothing and no feedback. I called again on the 23rd of February 2024, not so surprising at this point that I was asked to submit again. The email given time doesn't even work. At this point, MTN is being really lacking in customer service. The service is absolutely poor. I would advise anyone who even thinks of subscribing to this network to not even think of it. Incompetence to the max. Absolutely abhorrent service.