Disappointing loyalty program support that will make me end my contract
<p>Purchased R 180 via the loyalty points program and then found out that this can only be used for mtn to mtn calls. Called the call centre to reverse this and they say they can't??? I have over 500 minutes... why would I purposely have bought another R 180 worth of talk time? Nearly 5 years worth of points gone in a flash and they expect me too remain a customer!! Please can someone resolve this as the contact centre are clueless</p>
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
Please be advised that we have debited the R180 Loyalty Airtime from your number reference number: *** and we have credited the10800 loyalty points that were used to load the airtime reference number: ***. Please check your balance by dialling *141*1#ok and use *141*9*0#ok to check your points balance.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
Please be advised that we have debited the R180 Loyalty Airtime from your number reference number: *** and we have credited the10800 loyalty points that were used to load the airtime reference number: ***. Please check your balance by dialling *141*1#ok and use *141*9*0#ok to check your points balance.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***