Disappointing Experience with MTN Contract Cancellation

I'm extremely dissatisfied with my experience with MTN's contract cancellation process. After my 24-month contract ended, I proactively contacted their customer service department to request cancellation and migration to a prepaid plan. However, due to an internal error, I was inadvertently switched to the "MyZero" package instead. Approximately one month after my contract had officially ended, I received promotional data from MTN. When I sought clarification, I was informed not to use the promotional data as it was an internal mistake. I was assured that MTN would rectify the issue promptly. Unfortunately, the situation took an unfortunate turn. Despite the fact that my contractual obligations to MTN had concluded, I continued to receive invoices for services I no longer required. This has caused significant strain and stress. The matter was escalated to the legal department, where I finally received attention to my concerns. However, after providing the requested documents, I've been left in the dark. It's been 17 September 2024 since I heard from them, and I've received no update on the status of my case. The lack of communication and resolution has been appalling. This ordeal has negatively impacted my credit score, and I'm still waiting for a resolution. I deeply regret taking a contract with MTN and would caution others to think twice before doing so. It's disappointing that a company like MTN can't seem to get it right. I hope that by sharing my experience, others can avoid similar frustrations.