1 reviews | Active since Oct 2015
Disappointing customer service
I have recently upgraded 1 of my 3 my contracts with mtn. I have the new samsung s9 this phone has been dropping calls on approach to head office through my branch at durban north who have tried all they can, i was informed i had to give this phone in before getting a replacement in the huewei p20pro. I find this unacceptable and the phone can more than gladly be sent in but my replacement phone should be issued immediately. I have taken this phone out in the last 7 days which expires soon. I am a medical professional amd cannot be without my cellphone. I am now stuck using a phone that is dropping calls.
Thank you for your post.
We sincerely apologies for any inconvenience caused as result of the replacement phone
I tried to contact you twice @ 09:43 and @ 10:09 this morning however I reach your voice mail.
It is insurance that replace an insured phone. Your account shows you have no insurance with MTN (on the number ***).
Unfortunately when booking a phone in at the store, there is a process in place, they have to submit it for an assessment and the repairs department will give them a reference to confirm that the phone can be replaced.
Regretfully we are unable to expedite the matter further.
Warm regards,
Eunice
Complaint analyst.
Best regards,
Thank you for your post.
We sincerely apologies for any inconvenience caused as result of the replacement phone
I tried to contact you twice @ 09:43 and @ 10:09 this morning however I reach your voice mail.
It is insurance that replace an insured phone. Your account shows you have no insurance with MTN (on the number ***).
Unfortunately when booking a phone in at the store, there is a process in place, they have to submit it for an assessment and the repairs department will give them a reference to confirm that the phone can be replaced.
Regretfully we are unable to expedite the matter further.
Warm regards,
Eunice
Complaint analyst.
Best regards,