TW
Tian W

1 reviews | Active since Feb 2017

20 Feb 2017, 18:51

Disappointing customer service

<p>The 15th of Ferbruary 2017 i went to MTN in Mall@Carnival at shop number 86(2 MTN shops in the mall) to take out a new contract for the Lenovo miix 310.The reason I tried at that shop is because they had stock.The salesman Rodney that helped me with my application ensured me that the application will take between 2 - 24 hours for approval.He ensured me that he would keep 1 Tablet aside and would phone me asoon as he recieved the approval.Late the next day,after no communication from Rodney I went to the shop again,Rodney assured me that he would phone me at the latest 12H00 the next day.He never phoned.Sunday the 19th February i recieved a SMS from MTN stating my application was successful.I immediatally went to the shop where I made my application,Rodney was not there.The lady behind the counter then told me that they did not have any stock.Today the 20th February I phoned the MTN shop numerous times and only after the 11th time,the phone was answered.The salesman (not Rodney) again said that they do not have stock and that MAYBE I can get one on Friday the 24th February.</p> <p>As a first time MTN Customer , opening my very first contract,I am very disappointed with the service and empty promises of stock.Maybe I should have gone to Vodacom like my Father suggested.</p> <p> </p>

0
Replies (1)
MTN South Africa
MTN South Africa's reply21 Feb 2017, 20:57
Official

Thank you for your post

We sincerely apologize for any inconvenience you may have experienced with our service.

Please be advised that the matter has been escalated to the relevant management team for further assistance.

Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.

Kind Regards
Siphumezo
REQ:***