NC
Nicole C

1 reviews | Active since Oct 2016

12 Oct 2016, 20:45

Disappointing customer service

<p>I would like write a report on mtn. I entered the make your wish competition with mtn and after a few weeks got a call from then letting me know I had won a smartphone. They took down my identity number and asked me what's my full name and surname and which store is closest to me. I gave them all the details required from me. Ever since then I have had no communication from mtn. I contacted there facebook page and they always say they waiting feedback from the competition's team but up till today I have had no response from them. I am utterly disappointed with there service. Why do there call up there customers saying that they have won something but don't deliver on there promise. Please stop misleading customers</p>

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Replies (4)
MTN South Africa
MTN South Africa's reply14 Oct 2016, 09:32
Official

Good day Nicole Chendriah,

Thank you for your post.

We do indeed share your disappointment in this regard, however we will refer this to the management of our marketing team to assist.

We would like to assure you that it is certainly not our intention to dissatisfy our customers and apologize for any inconvenience this may have caused you.

Regards,

Bronwyn

REQ:***

Best regards,

NC
Nicole C's update14 Oct 2016, 10:19
Reviewer Update

Thank you Bronwyn for replying to my post. Gladly appreciate the feedback. Could you kindly get them to contact me on ********** 514 or **********

NC
Nicole C's update17 Oct 2016, 12:30
Reviewer Update

Good day,

I would like to know if you have had any feedback from your marketing department.

Kind regards

Nicole

NC
Nicole C's update22 Oct 2016, 10:22
Reviewer Update

Good day i would like to know if there is any feedback from your marketing team