Disappointing

Good day,

My husband took out a data contract online on Monday, and the delivery was supposed to take place within 1–3 days. However, he hasn't received anything. He had to contact the courier company to check the status because the tracking showed that delivery was attempted yesterday.

They informed him that the incorrect address was captured. My husband provided the correct address, and he was told the parcel might be delivered today or on Monday. Despite this, the driver did not contact us at all to confirm the address. A message was sent saying the parcel was out for delivery, but later, around 7pm, I received a message saying the delivery was unsuccessful. And why are they making delivieries after business hours.

This experience is very disappointing, and I am now doubting whether I should continue with this contract because of the poor service received so far. I even went into the branch yesterday, but they could not assist me since the contract was done online.

Could you please urgently assist with resolving this matter?