Disappointing and very much shocked to have experienced such lack of attention to people's queries.

<p>I've been your contract holder for as long as I can recall and never did I had to think twice of switching to another network but after this experience I'm through with you guys. Im terminating my contract with you.</p> <p> </p> <p>I've had been with a faulty phone that needs repairs since early January 2017 and i've been sent from pillar to post to get it repaired, but my last straw was yesterday 03/04/2017 when I was called by one of the workers at MTN in Alexandra to come pick it after having submitted it for repairs on the 17th of March 2017. I was given the phone back with a note "Rejected - NO IMEI NUMBER". I have a copy of the repair form completed when I took the phone in and on there, there is an IMEI Number. The same copy was attached to the return form from the repair centre. THE IMEI NUMBER IS ON THERE...WHAT OTHER IMEI NUMBER ARE YOU LOOKING FOR AND WHERE DO YOU EXPECT ME THE CUSTOMER TO GET THAT???????????</p> <p> </p> <p>I was then told by the store assistant to go to Hauwei Rosebank to get the IMEI Number myself!!!!!! How is that I'm paying for a broken phone every month still and I have to do the round around to get it fixed, even after I've supp**** the store with all that was requiered????????? For this reason, I'm terminating my contract with you guys and will spread the word for sure of how *********** your people are. Why leave it for the customer to do the run arounds when you have the facilities to connect and get the relevant information from your business partners????? I have 2 lines under my contract and the one is that broken phone and on the other, I'm due for an upgrade June this year, guess what, I'm not going to be upgrading. I'm that customer, "I was your customer"......</p>