Disappointing
<p>It's been a week and Mtn hasn't responded to my complaint. To show that they add amounts and don't know how to respond,how long does it take to check or whatever you're doing? This is disappointing of mtn and should say I don't expect anything but the worst from them. It's really annoying being told you owe money you don't know where it comes from when your contract isn't an open line. Fix this problem. I won't be paying money I didn't agree on, you didn't see any approval or signature from me.</p>
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please be advised that the matter was re-escalated to the billing division for investigation therefore charges are deemed valid. Please note for any services activated via the ussd you are held liable for charges. The bundles was loaded via the ussd code.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Nompumelelo
REQ: **********
Best regards,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please be advised that the matter was re-escalated to the billing division for investigation therefore charges are deemed valid. Please note for any services activated via the ussd you are held liable for charges. The bundles was loaded via the ussd code.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Nompumelelo
REQ: **********
Best regards,