EN
Emmanuel N
1 reviews | Active since Mar 2015
01 Dec 2015, 10:19
disappointement
According to my understanding, my contract was supposed to end in October 2015 but Mtn is still taking money from my account, Why?<br> <br> what irritate me is that the call centre numbers are always engaged, how can a call centre number be engaged?<br> <br> I cant even reach you to complain, please I need my money back today.
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Replies (1)
MTN South Africa's replyOfficial
01 Dec 2015, 21:41Hello Emmanuel Nzama,
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN.
kindly be advised the matter have been escalated to retentions supervisory team to migrate the number to prepaid.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN.
kindly be advised the matter have been escalated to retentions supervisory team to migrate the number to prepaid.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Best regards,
MTN South Africa's reply01 Dec 2015, 21:41
Official
Hello Emmanuel Nzama,
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN.
kindly be advised the matter have been escalated to retentions supervisory team to migrate the number to prepaid.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN.
kindly be advised the matter have been escalated to retentions supervisory team to migrate the number to prepaid.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Best regards,