Disappointed, Zero Service Delivery
I upgraded my contract on the 3rd Of August I have not received my delivery until today, I have not received any feedback to let me know where the parcel is? How long will it take to get to me, I've had to call a courier looking for a parcel they haven't even received at my own cost, getting sent apology messages on Twitter but no assistance and no feedback.
I have been billed for this and payment is due on the 25th but I don't even have the device
Dear Racquel,
Thank you for bringing this matter to our attention.
We apologize for the inconveniences that you have experienced as a result of the lapse in service. We completely understand the frustration it causes.
We had introduced a new system that later gave teething issues and as a result customers ended having to wait for delivery of devices longer than what the process permits. We have reverted to the old system with our courier service partners. This is so we can correct the errors and try to get all customers what is due to them. This may however take a bit of time to resolve.
We apologise immensely for this matter and the service you have received from us thus far. Do note that we are actively trying to resolve this matter and your patience with this is highly appreciated.
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,
Dear Racquel,
Thank you for bringing this matter to our attention.
We apologize for the inconveniences that you have experienced as a result of the lapse in service. We completely understand the frustration it causes.
We had introduced a new system that later gave teething issues and as a result customers ended having to wait for delivery of devices longer than what the process permits. We have reverted to the old system with our courier service partners. This is so we can correct the errors and try to get all customers what is due to them. This may however take a bit of time to resolve.
We apologise immensely for this matter and the service you have received from us thus far. Do note that we are actively trying to resolve this matter and your patience with this is highly appreciated.
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,