Disappointed with no communication from the sales team

Good day,

I app**** for an additional contract online on the 12th last week and i was approved. I then requested the that I can port my current Vodacom number to my new MTN contract. To date i still haven't received any feedback from the gentleman who was assisting me and yesterday when i called MTN direct i was adviced to sent an email to the guy to request him to release my device for delivery as everything was in order according to the system. I sent him an email and still haven't received any feedback. I am really confused as to what the hold up could be and actually disappointed that ever since last week when the application was approved I've been following up with no luck of getting a straight response as to what is going on with my order.

Regards, SIbongile Gumede Contact number *** Order No. *** ID no ***