Disappointed with MTN Fibre Installation Service

I am deeply frustrated with the lack of service from MTN regarding a fibre installation order I placed via SuperSonic on 26 June for my home in Ermelo. Despite numerous follow-ups with SuperSonic who confirmed they’ve completed everything required on their end…I have yet to be contacted by MTN regarding the actual installation.

I have tried several times to reach out to MTN directly, but their customer service is practically non-existent. Calls go unanswered, and there is zero communication or accountability from their side. It’s now almost a month later, and I am no closer to getting the service I signed up and paid for.

This level of service is completely unacceptable, especially for a brand like MTN. If you’re considering fibre through them think twice.