Disappointed with mtn customer service

Just when you think something is going well with mtn, it just gets worse.

I bought a black Friday deal, data that is, online and wanted to do a port from telkom to mtn. Mtn however gave me an entirely new number. When I tried calling the customer care all I got referred to each time was the voice instructions on how to port which obviously I had already done but needed an actual consultant to ask what can be done if the black Friday deal was a contract one and I had been issued with a new number instead of a port.

After no luck I went into an mtn store and they said they can't help me because I purchased the order via the mtn website and not in store to which I rep**** that I had filled in a customer for on the website a number of time but didn't receive effective assistance for the actual problem to port the number. All she told be to do was call the help desk which I had been doing all day and get futile voice instructions

All in all very disappointed