Disappointed with MTN

Sunday, 06 January 2019 16:14

Daar mtn i am a fan of your service but i must say i was really upset Saturday with MTN cause I wanted to go and upgrade cause I used the MTN app to see when I was due for an upgrade and it said the 31 January 2019, but when I got to the store they said there is n fault with the app and I can upgrade the 1st of February 2019. I really like the Note 9 and the deal is a great one, I want it, so I went instantly when it showed I can upgrade because I was afraid that deal is not available next month. The problem with this is that, my father had backsurgery and I had to take of from work stood in line only to hear one hour later that sorry we can not assist you since the people we have to phone does not work over the weekends. The contract is on his name, but it's my phone, and he had to be with me to sign for the upgrade. It was very uncomfortable for him with his surgery to sit in the store for an hour plus. I called MTN and told them I was due for an upgrade on the 31st of January 2019 and if I can come to upgrade and they told me it's fine, I can come. Well I work over weekends and I wasted my time standing in line because there is a fault on the MTN app upgrades department the people at the store was very helpfull but I am still upset that the MTN app is not up to date!!! Please look into this so that people do not waste their time waiting to upgrade and to then hear no sorry.