CR
Cathy R
1 reviews | Active since Dec 2018
25 Dec 2018, 19:00
Disappointed with MTN
I’ve had a contract with MTN for almost 2 years now, I’m nearing the end of my contract and surprisingly my monthly premium has gone up. All this time it wasn’t the case now that I’m nearing the end the my are charging me a ridiculous amount. Is this how you operate MTN ******ing money from us while you can. I have no intentions of upgrading nor do I have any interest of staying with ****** for all in the name of service providers. To top it off I buy my own data and airtime but apparently I’m incurring out of bundle rates how? When I’m on WiFi? I’m disgusted and disappointed with MTN. They are nothing but white collar *********. Shame on you
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Replies (2)
MTN South Africa's replyOfficial
28 Dec 2018, 09:32Good day Cathy,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that you were billed for data usage as your subscribe usage limit is set at R500.00 which is a rand value amount used for additional service when your inclusive minutes or data has depleted. Your data depleted and the additional charges were incurred due to the available limit amount.
Kind regards,
Ishie.
Complaints Management Team.
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that you were billed for data usage as your subscribe usage limit is set at R500.00 which is a rand value amount used for additional service when your inclusive minutes or data has depleted. Your data depleted and the additional charges were incurred due to the available limit amount.
Kind regards,
Ishie.
Complaints Management Team.
MTN South Africa's reply28 Dec 2018, 09:32
Official
Good day Cathy,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that you were billed for data usage as your subscribe usage limit is set at R500.00 which is a rand value amount used for additional service when your inclusive minutes or data has depleted. Your data depleted and the additional charges were incurred due to the available limit amount.
Kind regards,
Ishie.
Complaints Management Team.
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that you were billed for data usage as your subscribe usage limit is set at R500.00 which is a rand value amount used for additional service when your inclusive minutes or data has depleted. Your data depleted and the additional charges were incurred due to the available limit amount.
Kind regards,
Ishie.
Complaints Management Team.
CR
Cathy R's updateReviewer Update
28 Dec 2018, 09:55Who set that limit as I do not recall setting that so called limit. I repeat it’s a way of ******ing money from us.
CR
Cathy R's update28 Dec 2018, 09:55
Reviewer Update
Who set that limit as I do not recall setting that so called limit. I repeat it’s a way of ******ing money from us.