Disappointed with Mobile Networks in RSA
MTN South Africa at one stage was almost neck-to-neck with Vodacom and now i feel they have let there base of customers down. Whenever we had an issue with network they would be the only one who would listen. Vodacom with its bullish attitude and high pricing structure cannot be competed with is because MTN and the other networks have not come to the party with improving there infrastructure. i remember i took out the MTN deal which you get a free TV as soon as the contract expired. i cancelled my contract because the network was horrible. no signal, calls dropping, ... than i choose Cell C as outgoing international calls were cheaper. they also let me down with there poor network. no use you offer the best or cheapest rates but your network is so bad that one would struggle with calls and accessing the internet.
Most of my family and friends are with Vodacom and they would complain about there bill and the charges and bill and charges but if you ask them to change there network, NEVER. not because they are loyal to Vodacom. its because they do not trust any other network.
my company deals with tracker type equipment (Fleet Management) when i was the decision maker we had a CNSSA with MTN. we had a designated Sales Rep. MTN decided to cut cost, retrenched our sales rep. we started having network issues, we kept reporting them to MTN, kept completing NQCQ. once our customers could not take it, approximately 2000 MTN SIMS was swapped to Vodacom and MTN contract was cancelled. (the impression in the market is Vodacom is most reliable network in all over RSA).
Lately Vodacom is having issues all over RSA with there network https://downdetector.co.za/ but my company will not change to any other network simply because Vodacom is the most reliable network in RSA.
So MTN South Africa improve your infrastructure or you will be fighting for the s****s with Cell C & Telkom or one of them will overtake you if they get bought out.
Also do your homework on your activation's, stop splashing money unnecessary on short minded goals. All those activation's you received from those short minded decisions will eventually leave you once another network offers more money or perks.