Disappointed User

I have tried to approach via email and Facebook But have to express my disappointment in MTN South Africa

15.11.2019 my cellphone was ****** Advised MTN, reported this to SAPS gathered all the documents required and sent through timeously to avoid delays In December payment of R300 was made and sent through the proof of payment. But today is the 13th January 2020-still no further feedback received from MTN or the insurance company, how do we stay loyal to a service provider who cannot honor a contract

Where is the replacement phone Will I be compensated whilst paying for the insurance I sit without the phone? MTN South Africa - how can I get your to assist me?

I am completely disgusted with your service provided to me.

After all these years I definitely need to recheck who I enter a contract with

Await some sort of response or feedback from you!