DISAPPOINTED - POOR CUSTOMER SERVICE AND DELIVERY

I am due for an Upgrade so I decided to order it Online as I have heard it is easier in todays AGE however I have found this experience NOT TO BE THE CASE! I Successfully upgraded online where I was sent an email to say it was approved and that I must wait to be contacted from the Delivery Department from MTN SHOP ONLINE. I got this email on Friday the 3rd MAY 2019 and read that I will be contacted within 3 - 10 WORKING DAYS AS THIS IS MTN POLICY. I have to date phoned numerous of times to customer care and kept being put through to MTN DIRECT which don't deal with MTN SHOP ONLINE, and I have also emailed MTN SHOP ONLINE AND I have still not been contacted. I have however received the SMS's saying I am on my new contact. So MTN IS VERY QUICK TO change how much data I am being given however I HAVE STILL NOT RECEIVED MY NEW PHONE!!!! Very Disappointed in MTN service.