Disappointed "new" customer - Cellphone contract

I am very disappointed in how MTN Campus Square, to be precise, treats their newly customers. Over the past couple of weeks, I went to an MTN store at Campus Square to apply for an iPhone 7 on contract for R299, of which it seemed like a great deal. There was a lady consultant there, who even this day still refuses to give me her name, who "assisted" me with the application. This lady took me back and forth with the application. At first she told me that the system was slow and I should come back the following day. When I went back, she told me that there was a system error and my order had to be dropped, of which she said I should return the next day. Bare in mind working, but I made means to go since I wanted this deal. When I went back for the 3rd time she started a new application and told me to wait for an sms to come through. Till this day I am still waiting for that sms

When I called the MTN center, and went as far as asking for assistance on Facebook and Twitter, I was told that there is no application that pops up under my ID number. I have them a background of what happened, and advised that I go back to the store to get a reference number for that "application".

So since I was unable to go due to work, I called the store about 3 times requesting to speak to that lady and she told me that she is busy and I should call after 5 minutes. When I called her back, the phone went unanswered.

Till this day I was not assisted, and sadly I missed out on the deal. I'm very upset at how that lady handled the whole process as I had expected better since she was able to help the others. It was my first time applying for a cellphone contract, and I'm angry at how the matter was handled.

If MTN trains their agents to conduct business in this manner, then they are in it to lose both their new and existing customers. I repeat.. I am disappointed, angry and disgusted by how the process unfolded, especially when I thought that MTN was one of the best service providers. Ijope this reaches the relevant team.