Disappointed new customer

Good day

My name is Cindy Adams, I spoke to a gentlemen named Thomas everyday for the last two weeks speaking to Thomas. He advised that I don't qualify for a phone contract but I do qualify for a sim card contract. He the advised if I take the sim card contract then he will override the system to get the phone as well. He set up the contract sim card and I approved the debit order then he said he will call me back on Wednesday to activate the phone deal. It's Friday 11am and I still haven't heard from him. I wanted a phone not airtime and I'm really disappointed with this service because why did he sell me the idea of getting the phone when he just wanted to reach his target ? I feel honestly deceived because I did not geb what I asked for.

My contract number is ***. My ID numbernis ***. I want someone to advise why I was **** to like this just so I can take out a contract for something that I did not ask for? I never had a MTN Simcard before and this now put me complete off your service. I was going tk get wifi for my house because I know the mtn coverage is good where I live but now I'm not so sure because of my first experien being this bad.