Disappointed!!!! Mtn welkom!

I have been a loyal customer to mtn for years now and since last year i am so disappointed and disgusted by the service that i am getting.

Mtn does not even deserve a one star rating!

My and my husband upgraded our phone contracts last year November, i am on the sky silver package and my husband on the sky bronze package and trust me when i tell you these contracts are not cheap!

I went and upgraded our contracts with the request that my husband should also be put on the sky silver package because you get more data and minutes on this particular package mind you this was on black friday, all good and well the employee helped me and could get us a black friday special for BOTH contracts on the sky silver package, by the end of the month i noticed the airtime and data that we should be getting for the sky silver package it not correct and i went on the mtn app just to realise that me and my husband is on the SKY BRONZE package and not the SKY SILVER package as i requested before walking out of that store! I phoned the store and asked what is going on and why are we on

the sky bronze package not the sky silver? The employee rep**** to tell me that me and my husband was not on the sky silver package and that we were on the old sky package and that they upgraded us to the sky bronze package??? Please tell me how it this possible if i have been on the sky silver package for 6 years?????? And now all of a sudden the employee tells me there has never been a sky silver package and that is why they upgrade us to the sky bronze????? My husband has been on the sky bronze package for years now??🤣🤣 now they want to tell my other stories??? I HAVE BEEN ON THE SKY SILVER PAKCAGE FOR 6 years that is why i wanted to upgrade my husband to the same package as mine beacse you get more airtime and data on this package??

I went to the store spoke to the employee showed them the contract me and my husband has been on for years now only for the employee to tell me they did tell me when i upgraded i would be on the sky bronze a laughed and said no you did not because i told you multiple times i want the sky silver package even if it will not be on the black friday special then i will pay the normal price?? The said they will look into it for me an correct it,

I waited a month and a half for the them to get back to me after i phone almost everyday waiting for a response on how they are going to fix it? The employee eventually phoned be back saying they can now all of a sudden put us on the sky silver package but then we have to pay more money each month because we are on the bronze packag🤣

I gave up hope and said its fine because clearly they do not know what is going on, so they said the upgrade us to the sky silver a few days ago my husband told me he is stil on the SKY BRONZE PACKAGE??? But i am on the sky silver package which means the only upgrade my package but not my husbands???? But i am paying for 3 months now for the sky silver package and my husband is not on that package??

My husbnad phoned the manager as the store and said this needs to be fixed immediately beacuse we are paying for an contract that he is not on? The manage said he will fix everything and het back to my husband, a day later the manager phoned my husband back and said everyting is fixed now he wil be on the correct contract on the 1st of may and we will be credited for the 2months.

On the 6th of each month is when we get our airtime and data, my husand just phones me now very upsted telling me he his is still on the sky bronze package and that nothing was done to his contract!

And yet again this monthu i paid for 2 sky silver packages but my husand is still on the sky bronze package!

This is very disappointing and i will be changing my contract to vodacome if this is not sorted today and i want to know of we are going to be credited for the money that they are taking!