Disappointed MTN potential client

Item: MTN South Africa
Rating: 1
Author: Sandy L

I have requested a contract with MTN 2 weeks back where the sales representative advise me that I would need to complete the application once my contract was up with the previous service provider in order to keep my number - she gave me a reference number and email where someone will be able to assist me immediately I have sent this email almost 2 days ago with follow up mails and still no contact from MTN or the sales team

Helpful (0)

Replies (3)

MTN South Africa's replyOfficial

28 Feb 2018, 18:59

Thank you for your post.

We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.

The matter has been escalated to the Sales supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.

We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.

Regards

Mike Ramaboka

Complaints Management Team

Best regards,

MTN South Africa's reply28 Feb 2018, 18:59

Official

Thank you for your post.

We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.

The matter has been escalated to the Sales supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.

We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.

Regards

Mike Ramaboka

Complaints Management Team

Best regards,

Sandy L's updateReviewer Update

01 Mar 2018, 14:51

I have seen new contracts that I enquired about yesterday online and still now at 3pm I have not yet received a call from your sales for the enquiry or from your sales supervisory regarding the above complaint

Sandy L's update01 Mar 2018, 14:51

Reviewer Update

Sandy L's updateReviewer Update

06 Mar 2018, 16:57

NOW I AM APPALLED AT THIS ANOTHER WEEK HAS GONE AND NO PHONES AND REQUESTS ON LINE WHERE NOT ONE PERSON FROM MTN HAS CONTACTED ME YOUR SERVICE TOWARDS NEW BUSINESS AND NEW CLIENTS IS MUCH TO BE DESIRED - IF THIS IS HOW YOU TREAT NEW BUSINESS AND POTENTIAL NEW CLIENTS I AM SO GLAD TO HAVE TO NOT DEAL WITH MTN AS I CAN JUST IMAGINE HOW OU TREAT YOUR EXISTING CLIENTS

Sandy L's update06 Mar 2018, 16:57

Reviewer Update

Disappointed MTN potential client

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