Disappointed Mtn customer

Hello peter. I don't know what else to do regarding this matter. I had a cellphone contract with Mtn that ended in December 2029. They called me informing me that I was due for an upgrade. I agreed and they informed me that my devices would arrive by the 5th of December 2019. By the 5th, no devices were delivered and no correspondence from them. I waited but nothing arrived and no communication. Two weeks passed and still nothing. I then called them on the 17th of December 2019 to enquire as well as cancel as i wasn't going to pay for something that I did not receive.I contacted the call center informing them that i did not receive the devices as scheduled and for that reason I would no longer be upgrading my contracts. I was informed that i would need to contact the third party call center inorder to cancel as mtn customer care was unable to do so. That is exactly what i did. The reference and information of that call was as follows : 17th December 2019 Buymondo: *** Mtn agent: wendy :*** Thursday Courier dsv Tyron... *** Third party partner

On these calls i was assured that my contracts that has reached its term of 24 months would no longer be upgraded ie it was completely cancelled as it was NEVER DELIVERED by the 5th of December 2019.

I believed my issue was resolved and continued as per normal. It was in March 2020 when i realized that Mtn was still debiting my account for contracts that was supposed to be canceled. I continuously called the call center, being transferred from one consultant to another and no one able to provide me with a concrete explanation as to Why I was being billed for a contract that i chose to terminate 2 weeks after it was upgraded as I did not receive the devices. I was well within my rights to do so.

In April, I was once again promised assistance from a consultant. The call and date references are as follows : Mtn call center :called. Exerlate Agent:Dibuseng References : 1-*** Time: 15:00 Date: 21/04 Rewards co (partner doing the up grades)

I contacted the call centre on another two occasions :

Called Mtn call center : 30/04 Agent: nonhanhla 11:20 Reference:1-***

Mtn call center August 2020 Janette *** 16:30

In the interim, I was assisted by an Mtn employee at one of the Mtn branches. The only individual who did their utmost to assist by emailing my complaint.

Now my question is, how can they possibly say that my contract period is until 02/12 /2021 if i never agreed to the contract and on numerous times trying to rectify the error which is clearly on the side of Mtn while I am being ****** of my money every month which i expect to be completely returned to me! I do not accept this and i want this issue to be rectified as soon as possible. This is ******** and needs to be sorted. I was so happy to see that Mtn did not debit my account this month however I received an email stating i am now behind with a payment as they did not receive my monthly installment. SERIOUSLY. this is now going to affect my credit record. Im desperately in need of help as mtn cannot assist me.

I am extremely disappointed in Mtn and no longer want any dealings with the network.