Disappointed MTN Customer
Hi MTN
I had bought 10 GIG of Data which disappeared after watching 1 full episode on Netflix at home. Data was bought on 26 Jan 2019, and I watched the episode on 27 Jan 2019 and after less than 50 minutes on streaming Netflix - my whole Data was gone.
I twitted to @MTNzaService and did not get a respond and when I called your customer service - feedback was simply "Sorry for you"
I would like this matter investigated thoroughly and feedback given by someone senior from Service Manager upwards please?
Regards, Kholo
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MTN South Africa's replyOfficial
28 Mar 2019, 13:21Good day Kholofelo
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this.
Please note data usage is volume based, and is not in any way based on the amount of time you spend on sessions. As per my advise on our telephonic conversation, there is usage on the line and it is accounted for. Your requested as a result of this has been forwarded.
Warm regards,Mazwi ZumaComplaints Analyst
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this.
Please note data usage is volume based, and is not in any way based on the amount of time you spend on sessions. As per my advise on our telephonic conversation, there is usage on the line and it is accounted for. Your requested as a result of this has been forwarded.
Warm regards,Mazwi ZumaComplaints Analyst
Best regards,
MTN South Africa's reply28 Mar 2019, 13:21
Official
Good day Kholofelo
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this.
Please note data usage is volume based, and is not in any way based on the amount of time you spend on sessions. As per my advise on our telephonic conversation, there is usage on the line and it is accounted for. Your requested as a result of this has been forwarded.
Warm regards,Mazwi ZumaComplaints Analyst
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this.
Please note data usage is volume based, and is not in any way based on the amount of time you spend on sessions. As per my advise on our telephonic conversation, there is usage on the line and it is accounted for. Your requested as a result of this has been forwarded.
Warm regards,Mazwi ZumaComplaints Analyst
Best regards,