1 reviews | Active since May 2012
Disappointed Loyal Customer and Former Employee :-(
<p>I am very dissapointed at the way way my request for a Simswap is being handled!!!!</p> <p>I have made 6 calls already requesting for a Simswap and being told differect turn-around times, and still until this present moment I am still awaiting the Simswap... I have always used MTN and was very delighted to have worked for the company and been great at giving all my customers excellent customer service!!!!</p> <p>Knowing the proccesses and procedures and been told misleading information is very upsetting and I'm thinking of Porting my number to a Different network :-( :-( :-(</p>
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that the sim swap performed on the number *** is successful please try using the handset it should work accordingly.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
warm regards
mike
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that the sim swap performed on the number *** is successful please try using the handset it should work accordingly.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
warm regards
mike