Disappointed in poor service

<p>I have tried upgrading on 3 January 2017 from Glocell (Cell C) to MTN after being with Cell C for 16 years. After I was told that there was a case of *******ion pending on my name, I presented MTN with an affidavit as well as copies of my payslips from the Dept of Education indicating the date of my appointment. It was a clear indication of my innocence but it took MTN 8 weeks to sort out the mess in order for me to get a contract. The sales agent in Dihlabeng Mall's MTN branch did NO effort to follow up or keeping me posted on what was happening and being extremely rude everytime I went in to enquire. After numerous unsuccessful attempts to find out what was happening, I decided to go to the MTN branch in town where Calvin assisted me. After 7 weeks of not being able to sort it out, I decided to get the contract on my wife's name. After another week, the contract was on my wife's name and only after that, the *******ion case on my name was miraculously solved. My contract has a 2 months breather time on but my wife was billed after the 1st month. After logging the complaint on the 4th of April, and phoning again on the 10th, 13th, 18th, 22nd, 24th, 25th (twice), the money is by today (the 28th of April) STILL not paid back into her account. I have every phonecall on record as proof. This is completely unacceptable and an indication of utter incompetence on MTN's side. I have received and sms from MTN that I will be billed at the end of this month as well so in effect I will have no payment breather, contrary to my CONTRACT! I had to pay double for Glocell and MTN and currently cannot pay my other bills as a result of MTN's incompetence. At this rate, I would strongly disadvise people to make use of MTN and am hugely disappointed in MTN's lack of service. </p>