Disappointed in MTN service
<p>On the 09/05/2016 my sister and I booked her cell phone for repair as it fell and the cell phone it's insured. We called a call centre number *** and the attendant booked the phone in Ref no.***. Up until this day the phone it's not collected and worse is that this query/repair appears as it's done/closed! Very disappointed in MTN service! Acc no. A***</p>
Good Day Bongani Masango,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused.Kindly note that we have escalated this matter to the Insurance department for assistance.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards,
Itumeleng
REQ:***
Good Day Bongani Masango,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused.Kindly note that we have escalated this matter to the Insurance department for assistance.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards,
Itumeleng
REQ:***