BA
Bradley A
1 reviews | Active since Nov 2018
13 Nov 2018, 10:37
Disappointed in MTN
Very Upset with MTN At the Moment, My phone got ****** over the weekend. Been calling From Sat to try get my ITC number in order to get Police case number so i can Claim for my Phone. It is Tuesday already and i keep getting told they are sorry there is nothing they can do. I mean really surely you should have a back up and all of that. I have no phone now and i am needing to get my claim in as Insurance wont accept a letter from MTN to say they are having a problem. Any Ideas what to do. I cannot afford to just buy another phone and need it for work.
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MTN South Africa's replyOfficial
14 Nov 2018, 08:35Good day Bradley,
Thank you for your post.
Please accept our apologies for the lapse in service and the inconvenience caused to you as a result.
Kindly note as per our telephone conversation, your phone has been blacklisted and the reference number sent to you.
We look forward to improving on the service delivery to you.
Warm Regards, Zanele MazibukoComplaints Management team
Thank you for your post.
Please accept our apologies for the lapse in service and the inconvenience caused to you as a result.
Kindly note as per our telephone conversation, your phone has been blacklisted and the reference number sent to you.
We look forward to improving on the service delivery to you.
Warm Regards, Zanele MazibukoComplaints Management team
Best regards,
MTN South Africa's reply14 Nov 2018, 08:35
Official
Good day Bradley,
Thank you for your post.
Please accept our apologies for the lapse in service and the inconvenience caused to you as a result.
Kindly note as per our telephone conversation, your phone has been blacklisted and the reference number sent to you.
We look forward to improving on the service delivery to you.
Warm Regards, Zanele MazibukoComplaints Management team
Thank you for your post.
Please accept our apologies for the lapse in service and the inconvenience caused to you as a result.
Kindly note as per our telephone conversation, your phone has been blacklisted and the reference number sent to you.
We look forward to improving on the service delivery to you.
Warm Regards, Zanele MazibukoComplaints Management team
Best regards,