DISAPPOINTED GIFT!!!!! AND FAULTY MERCHANDISE!

I opened and additional contract on the 17 August from MTN century at first service was amazing from reception to consultant. BUT the after service is pathetic. I got the phone to give as a gift which the 22August...my husband wanted to use the phone it Kept saying rica'd badly for 3 day we tried calling no answer. He had to drive through the 4 day, was assisted by a consultant phoned was now sorted. When he got home and took the phone from the box the back protective cover wasn't replaced. Another trip back as once again no one answers. 2 days later we finally need to charge the phone It would charge when we checked there seems to be a brown like burnt mark in the charging block. Now we are sitting with a phoned without a charger .Most disappointing is the fact it was a gift. I'm hope and trust I will receive communication as to what I need to do. as there seems to be no contact when we try to call. . All In want is the charge that I'm paying for! My contact ***