Disappointed Existing Client

Good Evening,

My name is Brendin Naidoo, and I am an existing client at MTN. I had been contacted twice to perform an upgrade from your callcentre.

A week later, On the 10th of May 2022, I had enquired on my contract. I wanted to know if it would be possible to do an upgrade, migration. I am on my 2nd year of my 36 month contract and wanted to upgrade to an iPhone 13 Pro Max 128GB. I was told that I can do an early upgrade, but at the end of the month I would have to pay an additional thousand rand extra at, thereafter I would go back to the normal subscription for the iPhone 13 Pro Max 128GB. Unfortunately there had been no stock available at the MTN store so I had decided to visit the iStore in Fourways Mall. I had spoken to the consultant at the iStore and he had assisted me by verifying stock whilst he had awaited for the system to send through an OTP to my cellphone. After 10-15 Minutes of waiting nothing had been received on my end and he had to do an OTP override. After the system had loaded, to my embarrassment, the consultant had stated that the amount that would needed to be paid in was R10,000 and not R1,000. Highly embarrassed I had walked out of the store and back to my office looking for ways out of my contract with MTN, with probably contract buyouts by another ISP.

I would like to know if there was a way that I could migrate my package and be able to upgrade to an iPhone 13 Pro Max 128GB without having to pay a ridiculous amount of money before doing an upgrade?

I would really appreciate your assistance. Even if I had to do a pay-in of R2,000 I would be wiling to do so as I cannot afford to do anything higher that that.

Your assistance would be highly appreciated.

Kind Regards, Brendin Naidoo