Disappointed Ex Loyal MTN customer!

Morning my name is Doctor Zwelakhe Masupha I would like to share my story with you regarding MTN. The relationship I had with MTN started on a heathy note, took phone contracts renewed phone contracts with them twice if not 3 times. I later then stopped at that time my last contract was taken 2012and expired around 2014 midTerm I might be not correct with the years but bottom line is that these events actually happened! In 2015 October there was a ********** account opened under my name I heard it was opened at Midrand with their final assessment concluding it was a ********** account on that event 4 debit orders were already taken from my account I assumed since they have found the fault and didn't include me they were gonna reimburse my debited account but that never happened! I kept quite and let it loose! Now the current situation happened September 2017 were they claim that I have upgraded my handset and they started September to debit that amount of around R700 which for a period of 4 months I noticed this after checking my balance end of December I enquired and later went to a store to enquire only find that another ********** account was opened under my name! This as happened twice how. Both cases I have submitted documents and affidavit and still am getting calls being threatened to be put under debt review! What kind of an ungreatful Company does that? 1. Wanna understand who deals with protection of our personal information at MTN! I have lost so much respect and also confidence in MTN in the protection of my personal information and will like to break loss of this relationship forever. I don't care what new deals they have in store 2. Since the previous event was found to be a ********** account why wasn't I payed back my money? What's gonna happen with my current appeal? Am I gonna be reimburse?