Disappointed , dissatisfied and angry

I am so disappointed and very frustrated by mtn. I took a home router with them last year, firstly I asked what if I move to a different area and was told that no.issues they will just connect the router with the new address I will provide. Guess what when I moved to a new area I was told its not possible my area doesn't have connectiong for this router I must apply for a different package , and I did that but how funny I received the same router and it connected , I was told the router I have doesn't connect in the area. Okay I continued to pay for both routers now even the 1st one.

I called in February 2026 to find out when is the 1st router contract ending and was told last month its April and I need to call in sometimes in March for cancelation . When I called another agent told me no it's done at any nearest store because I must return the router. I asked when and she advised anytime before the new allocation in May.

On the 26 April I took it to Eastgate mall mtn store and I was told that actually they do not do cancelation for contracts done online , I must go to 14th Avenue because this will give me issues and i explained that i won't be able too then they took the device , and explained that they will just take the router and give me IRMS number as Ref that I did return the router and that everything was inside the box. I was advised to call cancelation.

Today this morning I called around 7am and the.agent told me she will send me to retentions department but they only open at 8 so I need to call back. I did call again around 10am and the agent told me that actually cancelation for the home router it's done at the store , but told her I did go the store and was told different story. She took the ref I got from the store and then next thing I am told to check my email and the email just states that I called for cancelation and she advised that I must go to the store and I already went and have a ref number. She advised that I must call again tomorrow to check if it's processed. I can't believe this that I must be sent from pillar to post for cancelation while when I app**** it was so simple but now , everyone is telling a different process. I am so regretting taking contracts with them I am asking myself as I have other 2 more contracts with them am I going to go through all this again. NEVER AGAIN TAKING CONTACT with them. I can't wait for the.other 2 to end. I am working night shifts only and now I should be waking up early just to keep checking up with them if my cancelation application it's processed, I wonder till when