Disappointed customer, disappointing service!
<p>Well where to begin.. MTN, a great network provider, great contracts, great phones.. or so I thought. Cleary I was wrong! I have a Samsung s4 mini with a simcard on contract, a normal phone that does not work! My simcard keeps disconnecting from the network which I have been notified about. They tried to rectify the error but have failed. My phone has been reconnected a few times, the error still persists! With my phone disconnecting I am unable to make phone calls or receive phone calls. I had an accident a few months ago and was unable to use my phone to phone a family member! I have gone into MTN, phoned the call centre( which I will not waste any more time on), messaged MTN on Facebook and now this is my last resort. I'm so irritated with MTN, if this doesn't work I don't actually know what will! MTN please sort yourselves out. I pay for a phone every month that does not wor****! </p>
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Our systems do not reflect any suspension. The sim card reflect active. The problem with the disconnection can be caused in the area you are traveling or stay in.
Note on this line you do have a usage limit of R0.00, once you have utilized the minute's and data the sim card will change to a Top up where you need to load airtime and data for further usage. You can change the usage limit on your device to make further calls by using *141*5# option 1.
Please contact our coverage department ********** 212 to investigate this for you.
Kind Regards,
Alice van der Merwe
REQ: **********
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Our systems do not reflect any suspension. The sim card reflect active. The problem with the disconnection can be caused in the area you are traveling or stay in.
Note on this line you do have a usage limit of R0.00, once you have utilized the minute's and data the sim card will change to a Top up where you need to load airtime and data for further usage. You can change the usage limit on your device to make further calls by using *141*5# option 1.
Please contact our coverage department ********** 212 to investigate this for you.
Kind Regards,
Alice van der Merwe
REQ: **********