Disappointed Customer

Disappointing service from MTN, unfortunately I did an online upgrade on an existing contract I had. Everything was submitted and this was approved on the 30 November 2021. Delivery of the devices supposed to be 7 to 10 working days. Its now the 21 December 2021 no one contacted me to tell me when the devices are going to be delivered. I have to phone MTN and they say to deal with the online team, speak to the online team and they say there's no stock. Which is fine, however no one tells you an estimate time frame of when the devices will arrive or be delivered. I'm sure if you have ordered stock MTN should know when the estimate time of arrivals is. When you ask a consultant for that information they say it could be any amount of time. I think if there was no stock from the beginning don't advertise it online. I don't think using the online store is a good idea as well, as advertised your goods should arrive in 7 to 10 working days, seeing this you are under the impression there is stock available. Unfortunately no one tells you if there's no stock you will wait for a very long time without knowing when it will arrive. So rather just use the physical stores to check if they have stock and then upgrade or take a new contract.