Disappointed customer.

In May 2018 my contract was due for an upgrade. I decided to do a change of ownership which was not done properly at MTN Campus Square. After a lot of frustration it was done properly at MTN New Market. The second contract I had upgraded to the "made for me sim" package only(at MTN Campus Square). I had realised months later that I was still being charged for the device. I went into the store and one of the staff members advised that I have to go to MTN Cresta to sort it out as there is MTN franchise and MTN direct. MTN direct is able to rectify this and they are MTN franchise. So I went to MTN Cresta. At Cresta, a staff member explained that she can't do anything without the paper work. She then phoned MTN Campus square and asked them why do they always send their customers to Cresta when Cresta can't do anything without the paperwork. Over the phone, the staff member explained that the person who was initially helping me is new and he doesn't know what he's doing. I then told her that it's not my problem and that if he is new, he should be monitored by more experienced staff at all times. I went back to MTN Campus square. The staff member explained that she has to look for the paper work and see what's going on and that she will give me feedback two days later. Two weeks went by and I did not receive any feedback. I went back to the store. The customer service was terrible. I was not acknowledged by any staff. Several minutes later I got helped by the same staff member who was supposed to give me feedback. She made excuses like she doesn't have the paperwork because it goes back to head office after two months and she can't help me without the exact date that I done the upgrade. Eventually, I found the exact date and magically the paper work is in the store room. She then made me help her look through all the paper work for my contract. She then made it seem like she done me a favour.

This kind of service is extremely disappointing and frustrating. The customer service is pathetic. Because of Campus square, I want to cancel my contracts.