MR
Mervin R
1 reviews | Active since Sept 2018
17 Sept 2018, 22:48
Disappointed customer
I have ordered a Samsung note 9 on preorder on the 21 Aug , i have received the phone on the 4 Sep, but im still waiting for the Welcome pack & the 24 inch Samsung Monitor . with no response from Mtn or the
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
18 Sept 2018, 05:46Good day Mervin,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that the offer is a Samsung initiative. You will need to contact Samsung directly for the offer. Their contact number is ***. E mail address is ***. You may also contact them via the Samsung Rewards app. Should you require more information please click on this link https://www.samsung.com/za/smartphones/galaxy-note9/buy/ .
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
MTN South Africa's reply18 Sept 2018, 05:46
Official
Good day Mervin,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that the offer is a Samsung initiative. You will need to contact Samsung directly for the offer. Their contact number is ***. E mail address is ***. You may also contact them via the Samsung Rewards app. Should you require more information please click on this link https://www.samsung.com/za/smartphones/galaxy-note9/buy/ .
Kind regards,
Ishie.
Complaints Management Team.
Best regards,