LS
Leigh S
1 reviews | Active since Jun 2016
04 Sept 2018, 19:49
Disappointed Customer
I bought a S9 on Contract from Mtn when it was launched, the promotion was that I will receive a Gear Fit 2 Pro, the consultant ordered it through the samsung rewards app, it's been months and I still haven't received it.
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Replies (2)0
Replies (2)
MTN South Africa's replyOfficial
05 Sept 2018, 04:54Good day Leigh,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that the Gear Fit 2 Pro is a Samsung initiative. You need to query it with Samsung Rewards directly. We do not have access to their systems. They can be contacted via the Rewards app on you Samsung or mailing them on support @s-rewards.co.za. Their contact num,ber is ***.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
MTN South Africa's reply05 Sept 2018, 04:54
Official
Good day Leigh,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that the Gear Fit 2 Pro is a Samsung initiative. You need to query it with Samsung Rewards directly. We do not have access to their systems. They can be contacted via the Rewards app on you Samsung or mailing them on support @s-rewards.co.za. Their contact num,ber is ***.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
MTN South Africa's replyOfficial
05 Sept 2018, 04:54Good day Leigh,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that the Gear Fit 2 Pro is a Samsung initiative. You need to query it with Samsung Rewards directly. We do not have access to their systems. They can be contacted via the Rewards app on you Samsung or mailing them on support @s-rewards.co.za. Their contact num,ber is ***.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
MTN South Africa's reply05 Sept 2018, 04:54
Official
Good day Leigh,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that the Gear Fit 2 Pro is a Samsung initiative. You need to query it with Samsung Rewards directly. We do not have access to their systems. They can be contacted via the Rewards app on you Samsung or mailing them on support @s-rewards.co.za. Their contact num,ber is ***.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,