DISAPPOINTED CUSTOMER

Hello MTN South Africa,

I purchased a 40GB daytime data package with you guys a few months ago.

On the 12th of February my data was topped up with 40GB, and within 2 days I was advised that it has been depleted. There are two issues with this:

1. A 40GB data plan should allow me to browse the internet for 480 hours, and to watch 80 hours of video - that's over 3 days of watching videos without any sleep!!!

2. I am the only user of my data plan, and during those days i was at work. at most I got no more than 4 hours of usage on a 40GB plan.

So on the 16 February 2020 I went to MTN Key West for help, they confirmed it is depleted but the only thing they can do is send a report to Head Office.

A day after a lady by the name of Cherildene Matthews sent me an excel spreadsheet with just a list of URL links visited giving no insight on what i needed.

So i rep**** immediately and asked for websites visited since the 12th, the time spent on those websites and the applicable data used. Cherildene was of no use as she never even rep**** to me.

On Thursday i got a new data pack, this time i observed with keenly how i use my data package. Again, within 2 days my data package of 40GB is depleted.

MTN, I urge you to fix this or terminate the contract if you won't honour your side of this agreement. I am more than willing to go to ICASA regarding this matter should you not resolve this matter.

Cellphone number for data package in question - *** My contact number: ***

Kind regards, A disappointed loyal customer.