Disappointed client once again!
Disappointed once again! I got an sms saying I should pay my MTN as they wanted to disconnect my account for non payment. When I app**** for my contract I strictly said debit order... this was not done. I phoned MTN 808 to ask if they could please add a debit order and debit the end of the month. They told me it had to be paid immediately or it would be disconnected. I then paid my account R820.00 on the 17/03/2018.
The end of the month comes and they debit R1320.00 which was made up of my original agreement R500.00 and the R820.00 which was already paid.
I call in to ask why they took the funds of it was paid already and was told it automatically took it like that, so if it automatically took it like that why did I have to pay the R820.00 cash immediately?????
I called in on the 05/04/2018 to ask if they could please refund the amount as I need it and didnt account for them taking it. I was told it would be in my account in the next 3 working days. Spending almost 25minutes on the phone the lady informed me that the system is slow and that we could end the call and she would send me a sms when it was done. I got and sms stating that my information was updated.
Today is the 12/03/2018 the funds were still not in my account, I called 135/808 and was told there is no reference to that call stating that I requested the money be paid back to me and that it will in actual fact take 21 working days for my money to refelct back in my account, this is just ridiculous!!!! A fault on MTN side and I have to pay for it, no ways!
Why can things not just be done right the first time someone calls or opens an account. I have contacted the lady that opened my account to, she still hasnt gotten back to me!!!
There is just no more service with these companies anymore!
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MTN South Africa's replyOfficial
15 Apr 2018, 23:39Thank you for taking the time to communicate to us why our product & service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.
Kindly furnish your account details to the below address for urgent action to have account update and status shared as per the above post. Once received will access and provide feedback.
Let me assure you that we highly value your time and our business relationship. We will strive to ensure that this error is not repeated in the future.
Thank you,
Warm regards,
MTN Complaints Management Team
Best regards,
MTN South Africa's reply15 Apr 2018, 23:39
Official
Thank you for taking the time to communicate to us why our product & service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.
Kindly furnish your account details to the below address for urgent action to have account update and status shared as per the above post. Once received will access and provide feedback.
Let me assure you that we highly value your time and our business relationship. We will strive to ensure that this error is not repeated in the future.
Thank you,
Warm regards,
MTN Complaints Management Team
Best regards,