Disappointed client

First of I just need to say that MTN has the most horrible services ever,my husband has been send from post to pillar with regards to getting our wifi back on,be has first of all signed the wifi application document stating that he gets his income at the last date of the month,made a payment before the fourth(4) of September and on the fifth(5ht)of September 2025,trying to not get disconnected from the wifi by MTN again,they told him that the wifi will be restored by Tuesday,today when he called the call centre they told him a total deferent story,that he wifi can't be restored,he has made a payment in advance...they told him that he only needs to pay again in December,HOW does that help is if we're unable to utilize the wifi.......Horrible horrible services from MTN.....from Mr J Basson.