OS
Olivia S
1 reviews | Active since May 2024
08 May 2024, 14:36
Disappointed client
I recently bought a router from MTN on contract, the money for the data was debited from account on the 30th of April but as off Saturday, the 4th of may, my services were suspended. I called MTN to find out why, they confirm that they received the payment but for some reason they cannot load data on to my router. Instead when i call customer service i am being told to log a call with their back office. Its been 5 days without the service i have paid for i don't understand why I am not getting assistance from MTN.
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Olivia S's updateReviewer Update
09 May 2024, 13:32I am still waiting on MTN to contact me or load my data. I went to the MTN store in The Grove Pretoria and a lady named Precious was kind enough to help me log another ticket. I must say her service was wonderful considering i have been sent from piller to post by their online customer care. this is day 5 and I still dont have the data that I payed for. First of all I was billed a full contract amount a month early as the initial billing was supposed to happen on the 29th of May not April as I had only had the devise 8 days on the day of the debit. I am wrongfully charged and still dont have what i am being charged for. Sill not getting any assistance from MTN,
OS
Olivia S's update09 May 2024, 13:32
Reviewer Update
I am still waiting on MTN to contact me or load my data. I went to the MTN store in The Grove Pretoria and a lady named Precious was kind enough to help me log another ticket. I must say her service was wonderful considering i have been sent from piller to post by their online customer care. this is day 5 and I still dont have the data that I payed for. First of all I was billed a full contract amount a month early as the initial billing was supposed to happen on the 29th of May not April as I had only had the devise 8 days on the day of the debit. I am wrongfully charged and still dont have what i am being charged for. Sill not getting any assistance from MTN,