Disappointed By MTN

About 2 days my wife and I were ****** at gunpoint and lost my cellphone amongst other things. I have a MTN Sky contract and the Priority VIP Help Desk assisted me in blocking the SIM card and blacklisting the cellphone.

However, on Tuesday 7 July, we called the MTN call center to find stores that were open after finding the Mall of Africa store closed. We were referred to other stores that we found closed. This wasted my time and fuel.

After another call to the call center we were directed to Fourways and the call center agent apologized for the inconveniences we went through. This was not the end of my problems, attempting to do a sim swap has proven to be difficult. The Priority VIP Help Desk said that my number was now active but the store kept saying they have been getting an error. No reference number was given to me so that this matter could be tracked.

It’s now more than 48 hours and I can’t seem to get the sim swap done. There is no response from MTN either via the alternative number I gave them or via email. Having been a customer for more than 10 years I’m really disappointed and saddened by this.