Disappointed by MTN

Item: MTN South Africa
Rating: 1
Author: Zibuyisile M

My service with MTN has been suspended for 2 weeks without any given reason but MTN billed me for the whole month and the premium amount which included a fee for a handset which I never received. I don't know what to do anymore.

Helpful (0)

Replies (1)

MTN South Africa's replyOfficial

31 Jul 2018, 16:09

Thank you for your post.

We sincerely apologize for the inconvenience you may have experienced due to the incorrect billing.

We understand the frustration this causes.

Promo fee is now removed from your number and going forward you will not be billed for it. A credit request will be logged and you will be advised soon

Warm regards,

Eunice

Complaints analyst.

Best regards,

MTN South Africa's reply31 Jul 2018, 16:09

Official

Thank you for your post.

We sincerely apologize for the inconvenience you may have experienced due to the incorrect billing.

We understand the frustration this causes.

Promo fee is now removed from your number and going forward you will not be billed for it. A credit request will be logged and you will be advised soon

Warm regards,

Eunice

Complaints analyst.

Best regards,

Disappointed by MTN

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