Disappointed

Good day I am writing this review because I feel like I am fighting a loosing battle with mtn. I am not happy with their telephone services at all on the 13 February 2026 I called for a new contract I wanted to take (mobile and data) contract because I am pregnant and was avoiding going in-store and waiting on ques . I got a consultant to assist me with the contract and was advised that the device or rather contract would amount to R319.99 monthly i asked her why because on their pamphlet it shows that the A36 Samsung contract is R299 she said the price differs from online to in-store and telephone services,fine l assumed im paying extra for convenience since I didn't want to go in-store. At the near end of the call I asked the consultant about the free ear buds that the phone comes with and she said she's going to confirm and came back saying it does come with them as per agreement. On the 23rd February 2026 I received my package in the evening and it did not contain the ear buds as the discussion. 24th I called mtn asking and the lady who was assisting me said she does not know anything about the ear buds but will log a query , I advised her that I asked the consultant that was assisting me with the contract about the ear buds and she confirmed that yes the A36 comes with free ear buds . I asked her about the time frame of me canceling my contract because I was told about working days and she said because im logging a query and their turn around time is 14 working days it will be extended. On the 14th March 2026 16:44pm I get a call from the consultant claiming that they listened to the audio and no such question or confirmation was made with the consultant i asked for the audio and was advised that I cannot get it. Frustrated I told her to call me the following day because im driving and she is frustrating me. When I got home I made a call to mtn they advised me that I have to download the Samsung membership app to get the ear buds. No problem ,I get a feedback call from mtn spoke to a nice lady and told her I was not happy about their service but then decided ok let me set up the phone and download the app in question and see what happens now the Sim card is not working the lady says I should restart my device and it will be fine but it's not working. The 16th i call look im having a problem with your Sim card im taken from piller to post and was later told that looks like the Sim card is faulty I have to do a Sim swap and pay for the Sim swap. So now I'll be paying for a service im not getting from MTN