Disappointed at MTNs lack of customer care

Why is it that everyone at MTN is utterly ***********?

These problems are for the number: ********** Please do not query any of my other MTN contract numbers!!!

Problem 1: I activated a once of MTN to MTN 25 min in January 2018. I got billed for it in January and every month so far. "ONCE OFF", and the best part is, I have not received this 25 minutes in January, nor any other month since then. So basically I'm being billed extra every month for no service provided. But it gets better. I queried this by calling the MTN call center on 135, and the lady who assisted, blatantly lies to me and tells me that she has now removed the service off my account. When I check my account online, I still see I am being charged for this non existent bull****. Please can someone remove this "service" and provide a full refund for the last 4 months?

Problem 2: I get 20gb of anytime, and 10gb night data, "Black Friday Deal". However, the 10gb night data does not activate until the black friday promo data is finished. So basically I have to finish 10gb of anytime data before I can access night data. According to all the people I have spoken to at MTN, they all agree that night data should automatically activate regardless of any data bundles active. So in other words Night Data should take priority over all other data bundles as long as its between 00:00 and 05:59. Which does not work in this case. Now I also queried this multiple times!!! a) I logged on a query on MTN customer care website. No response. b) I sent a direct email to MTN customer care. No response. c) I went into an MTN store, no one could assist. They said they will log a ticket. Nothing happened. d) I called 135, the lady logs a ticket, I get a reference 1- ********** 2966. A few days later I get an sms stating problem has been resolved. Nothing changed. So basically nobody did anything. e) I log a complaint on Hellopeter, with full details about my MTN number. Eunice, from MTN so conveniently responds with regard to another MTN number that I have a contract on (which I have no problems with) and gives me details of that contract and how it has no night data!!! Really Eunice?

Can someone resolve this for the number ********** 647 only???