Disappointed at Mtn Servvice

On the 7th of September 2025, I purchased a bundle consisting of 100GB Anytime data and 100GB Night Owl data. To my surprise, by the 19th of September 2025, the data was completely depleted.

However, when I checked my usage via the MTN app, it showed that I had only used 43GB of the data, yet my balance reflected 0GB remaining. This clearly does not add up.

I contacted the MTN Call Center, and I was told that they would send me a detailed usage report, but to date, I have not received anything. It appears that more than 50GB of data is unaccounted for, which I did not use.

I use the data only after work, and it is shared between two phones. There is absolutely no way that 100GB of Anytime data would be used up in just 13 days under normal usage patterns.

I am extremely disappointed and feel that this situation is dishonest and unfair. I request that MTN urgently:

Investigate this discrepancy.

Provide me with a full and detailed breakdown of my data usage.

Restore the missing data or offer compensation where appropriate.

Please treat this matter with urgency.