DISAPPOINTED AT HOW THEY HANDLE CASES OF IDENTITY THEFT

Some person I don't know used my details to try make a purchase at MTN. I become aware of this, when I received a text from MTN with an order number. I then went to their Rosebank store to report what seemed to me like identity theft. They told me to call 135 which I did. The agent I spoke to then told me to call ***. I called them and explained my situation and was told the purchase would be cancelled. I even sent an email to their ***** line, with a written affirdavit certified by the SAPS informing them of the situation. A day later I receive a call from the delivery company about my delivery from MTN. I went to their store, made two phone calls and sent an email yet they still have not cancelled the purchase that I've told them I know nothing off. It's been really frustrating dealing with MTN, not only could I not get assistance from the store after driving there, I was also charged for the phone call I made to the 086 number. I got cut off while speaking to the agent because I ran out of airtime after being asked to hold for a long time, they didn't even bother to call me back. This is a serious situation and the kind of service I've reserved from MTN is disappointing to say the least.