Disappointed and regretful

TymeBank. R200.00 Online purchase from MOMO MTN Fintech Roodepoort ZA from Acc......3053. Bal R4042.12, 17Jan 17:00

I deposited R200 into my Momo account on the above mentioned date and time until today that money hasn't reflected in my account.

I called MTN client services to inform them about my matter, I was transferred to a lazy consultant whom sounded like she was sleeping when I called, I've never experienced such a bad in my entire life, that MTN has employed people who are sitting at home and they're unable to assist us, because she couldn't assist me, I asked for her supervisor or manager and she told me that she can't transfer a call because they are sleeping, the only time I can get hold of them is the following day, of which she will lodge a query for me and they will contact me the next day, I told her that I'll wait for my call, came Saturday, I didn't receive any call from MTN, I called on Sunday again, and this other consultant told me the very same story, the worst was that no one knows what the problem is or what is the cause of the problem, they can only know on Monday because their superior doesn't work on weekends

Monday came and passed and no one from MTN has contacted me regarding my matter.

The other thing is that on Friday I did their survey regarding the service they provide, and none of the management called to check what transpired to get such a bad service, I took a temporary loan from Momo and I was supposed to pay it, and I couldn't pay it because of their inconveniences and bad customer service.

I'm writing this survey because of the bad service I got from MTN and how unprofessional and untrained consultants they have, who can't even handle queries.