Disappointed and frustrated with MTN

I actually wanted to give a 0 review.

So here is my story I had 3 contracts with MTN which are paid via debit order, all was well for years we been good, now recently I added one more for my son who is in school and needs his phone to contact the driver for pick up and guess what MTN has all my phones suspended.

Last month the same happened I couldn't figure out what happened as I was sure I saw the debit order go off, I went to MTN store in Cornubia they told me about mandate limit which did not make sense to me, they said they fixed it, guess what now again all my phones are suspended and have been suspended for whole week, I sent an email to customer service they sent a reference saying ticket has been opened, ok ,next I got another email ticket is closed if you have other queries please call the call Centre I sent another email and asked how is the ticket closed without feedback the same happened ticket open ticket closed please contact the call Centre, and if you know calling MTN is a nightmare you can never go through either you stuck on the IVR or you wait on hold for hours and you finally go through the person cuts the call. specially if they are not sure how to assist?

Then you try WhatsApp they only have 2 options which is buy for MTN number & FAQ's and you have to choose one of the 2 you cannot write your own query, so my problem is phone suspension what must I choose?

So MTN you have disappointed and about to lose your long standing client whom has been with you since 2015.